Operations Executive, ePension

About us:

At ePension, we're driving the future of retirement savings by transitioning the administration process into streamlined, digital platform. We're looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong's workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. Ready to take the first step in your career with us? Fix Night Shift Allowance at RM 65 per shift

What You'll Do:

As an ePension Operation Executive, you'll be at the forefront of the transition to the platform, helping individuals and employers manage their account. You'll play an important role in ensuring that every step of the process runs smoothly, from registration and enrollment to payments and claims.

The Key Responsibilities:

Data Input and Accuracy

• Accurately input transaction applications received. Ensure data entered into the system is correct and complete.

Process Management and Document Verification

• Understand and follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management and Enquiries.

• Check documents submitted to ensure they are complete and in compliance with the regulations.

Compliance and Quality Assurance

• Ensure strict adherence to regulations, internal guidelines, standard operating procedures (SOPs) and service level agreements (SLAs).

• Collaborate with relevant team to resolve any discrepancies or issues.

Client Communication and Clarification

• Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications.

• Provide clear explanations and guidance to clients on how to complete their application.

Issue Investigation and Resolution

• Investigate and analyze applications that have been rejected or failed validation.

• Identify issues and work with relevant teams to resolve them in a timely and efficient manner.

User Acceptance Testing (UAT)

• Participate in User Acceptance Testing (UAT) to validate system functionality and stability.

• Work closely with the development teams to identify defects and ensure proper follow-up.

Inquiry Handling

• Respond to inquiries regarding to transaction issues, application statuses, account balance and other related matters.

• Investigate transaction issues and provide resolutions within the required SLAs.

Document Management

• Index and categorize documents to ensure correct and accurate account information is associated with each application.

• Perform investigations if an account cannot be located or matched during document indexing.

Payment Processing and Matching

• Process payments and ensure they are properly matched with contributions within the required timelines.

• Ensure all payment-related tasks comply with internal standards and regulatory requirements.

We are looking for a team member with:

• A diploma or bachelor's degree in finance or a related field, or an equivalent combination of education and experience, is required.

-Strong attention to detail and accuracy in data entry and document verification.

• Willingness to adapt and learn in dynamic and transitional environment.

• Strong organizational, time-management and problem-solving skills to handle multiple tasks and meet deadlines.

• A proactive team player with the ability to work collaboratively.

• Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.

• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

• 5 days work per week: Monday to Friday (full day) and working hours is 9PM to 6AM.

• 100% work in office. Able to work on shift arrangement.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.

• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.

• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day

• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.

• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events

• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.

• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.

• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.

• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.

• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.

• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.