Assistant Boutique Manager

2 days ago

Sepang, Selangor, Malaysia The Swatch Group (Malaysia) Sdn Bhd Full time 40,000 - 60,000 per year

What You'll Be Doing

Sales Service

  • Provide personalized shopping experience, ensuring each client feels valued and engaged.
  • Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
  • Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and Control

  • Performs stock and cash count according to the operating procedure.
  • Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
  • Responsible for defective/damaged stock handling.
  • Inventory Management applies to cash, warranty cards and GWPs.

Customer Service

  • Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.
  • Responsible to execute customer loyalty program/activities.
  • Handle customer complaints and report to Management on unusual repairs.
  • Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
  • Guide staff in giving exemplary quality customer service.

Boutique Housekeeping

  • Ensure that boutique is maintained in accordance with the guidelines.
  • Ensure that watches are merchandise in accordance with the guidelines.
  • Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy.
  • Update and reorder GWP with office.
  • Responsible for boutique general maintenance such as lights, carpet, air-con & etc.

Documentation & Reports

  • Ensure all sales and stock reports, customers service documents are accurately complied and filed.
  • Submits reports of staff attendance, overtime claim in time.
  • Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

What we are looking for

  • Previous experience in luxury retail, hospitality, or high-end customer service is preferred.
  • Collaborative approach with the ability to foster teamwork and a "can do" attitude.
  • Strong communication and interpersonal skills with a passion for delivering exceptional client service.
  • Ability to build and maintain strong client relationships.
  • Intellectual curiosity and a passion for learning.
  • Passion for prestige watches, fine craftsmanship, and brand heritage.

Work Location

Hour Passion, Mitsui Outlet Park, KLIA Sepang

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