Tourism Operations Officer

5 days ago

Kuching, Sarawak, Malaysia EXO Travel Full time

About the role:

Reporting to the Operations Manager-Borneo, this full-time Operations Executive role is an integral part of the team at EXO Travel Malaysia Sdn Bhd. As an Operations Executive, you will be responsible for providing comprehensive administrative and operational support to ensure the smooth running of the company's day-to-day operations.

What you'll be doing:

  • Coordinating logistics i.e. transportation & guide assignments

  • Able to maintain & coordinate relationship with local tourism community

  • Knowledge of Tourism spots information in Sabah and Sarawak

  • Acting as a point of contact for tour guide, client and supplier enquiries

  • Supporting the Operations Manager in project-based tasks and special initiatives

  • Providing backup and coverage for other team members as needed

  • Maintaining and updating the company's internal systems and databases

  • Providing administrative support across various departments, including managing schedules, arranging meetings, and handling correspondence

  • Assisting with the preparation of reports, presentations, and other documentation as required

What we're looking for:

  • At least 2-3 years of experience in operations role, preferably in the travel or hospitality industry

  • Strong organisational and time management skills, with the ability to prioritise tasks and work under pressure

  • Excellent communication and interpersonal skills, with a professional and customer-focused approach

  • Proficient in using Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software

  • A proactive and adaptable mindset, with a willingness to learn and take on new challenges

  • Fluency in English and Bahasa Malaysia, with additional language skills an advantage

What we offer:

At EXO Travel Malaysia Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Medical (in-patient & out-patient), Dental, Optical, Mental Wellness and Annual Medical Check up

  • 13th Month Salary for eligible employees & Quarterly Profit Sharing distribution

  • Internal & External Knowledge training including Product Familiarisation and Inspections

  • Language classes offered for Second Language (French, Spanish & English)

  • Annual Company Trips

  • Monthly sports activities, Monthly Lunches & Monthly Birthday celebration

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