IT Helpdesk Customer Support Executive

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support toclients regarding hardware, system and network infrastrature and various IT-related issue. The primaryobjective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, andmaintaining user satisfaction.Education and Experience...

Your Roles .Provide first level contact and resolve customer issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation and closureAll you need to know .Attractive remuneration package Comprehensive benefits (Allowance +...

Responsibilities:Handle inbound customer service calls or email professionally.Assist customers with inquiries, complaints, or product-related issues.Update and manage customer data in the system.Resolve issues efficiently to ensure customer satisfaction.Requirements:Minimum SPM or equivalentGood communication skills in Cantonese, Mandarin and English.Fresh...

Job Title: Helpdesk Consultant (Customer Support)Location: Johor BahruCompany Overview:A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.Job Responsibilities:Act as the first...

About the role We are seeking an experienced and professional Admin cum Customer Support Executive to join our team at MSC Cyberport Sdn Bhd in Johor Bahru, Johor. This is a full-time position (Contract basis) that will be responsible for providing exceptional customer service and administrative support to our growing business.What you'll be doingGreet and...

ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyse and report product malfunctions (for example, by testing different scenarios or impersonating users)Share feature requests and effective workarounds with team membersInform customers about...

About the RoleWe're looking for a Service Support Engineer to ensure the smooth operation, monitoring, and support of our traffic management and surveillance systems. This includes CCTV, AI event monitoring, Video Management Systems (VMS), and other traffic-related applications. You'll handle incident escalation, SLA compliance, reporting, and coordinate...

Job SummaryWe are seeking a dedicated Customer Support to ensure our ERP system not only meets but exceeds customer expectations. In this role, you will be the key liaison between our valued customers and the development team, responsible for both delivering exceptional support for new features and system updates.QualificationsWillingness to Learn: Open to...

Role : Customer Service : E-Hailing SG MarketLocation : Medini Sentral, Johor BahruLanguage : Bahasa Melayu and EnglishShift : 24/7 rotation shiftSalary: Basic RM 2,100 + Night Shift Allowance RM 300 + KPI Allowance RM 400Annual Leave - 12 DaysMedical Leave - 14 DaysJob Scope :Provides continuous helpdesk support via telephone, chat & email related to the...

Our client is a leading global company specializing in custom packaging, crating, logistics, and supply chain solutions. With operations across North America, Asia, and Europe, our client specializes in delivering end-to-end services that protect high-value products and support efficient global distribution.The Operation Support Executive will lead the...