Intern, IT Business Analyst

1 week ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia AIA Digital+ Malaysia Full time

Roles and Responsibilities

  • Work with others to prepare requirement gathering templates / checklists.
  • Participate in workshops with business stakeholders to gather user requirements.
  • Analyze user requirements, structure into business capabilities and functions.
  • Analyze data, perform data mapping, identify discrepancies.
  • Own and prepare project documentation, e.g. user requirement, user journey, functional specification, test plan and cases, user manual, etc.
  • Produce professional documentation with high quality.
  • Work with solution architect and developers to brainstorm high level solution, support Proof of Concept (PoC) activities.
  • Work on document intelligence for Gen AI Chatbot, convert documents into Markdown format, create flow chart, improve accuracy of answers.
  • Draft documentation writing standard (format, terminology, structure) for Gen AI consumption.
  • Contribute to classification taxonomy, tagging schema.
  • Collect and inventorize documents, analyze and review format, perform chunking.
  • Develop Q&A templates and produce Q&A pairs.
  • Prioritize high-frequency Q&As and set accuracy targets per question type, tune and improve accuracy continuously.
  • Support the communication between business and development teams.
  • Provide basic system training to business users.
  • Work with Project Manager to manage user requirement changes.
  • Follow company SDLC processes as guided by Project Manager.
  • Take ownership of assigned tasks.
  • Take initiative to research and learn new technical or business knowledge required for assigned project and aspire to master it for own achievement.
  • Strive to become the domain subject matter expert / champion in the future.
  • Be pro-active to work with others to deliver. Offer assistance where needed.

Job Requirements

  • Ability to analyze, interpret and communicate business information to project stakeholders.
  • Ability to foster strong relationships with clients and team members.
  • Ability to read and understand basic scripts / code / XML / YAML. Ability to write would be an advantage.
  • Willingness to work at client office (KL city center) as per the project assignment.
  • Having school project experience with web / mobile app development is a plus.
  • Having general knowledge on AI ( Gen AI / Agentic AI ) / Analytics / Business Intelligence / Chatbot / Large Language Models (LLMs) / Machine Learning / Optical Character Recognition (OCR) / Retrieval Augmented Generation (RAG) is an advantage.

  • Knowing the concept of Document Chunking and Strategies is an advantage.

  • Having experience with various UI visual / mockup tool, user journey tool, online collaborative whiteboard platforms (e.g. Miro, Figma, Mural) is an advantage.

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