Platform Support Engineer

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.
About Proxymity
Proxymity is a rapidly growing fintech scale-up transforming the way investors and issuers connect. Backed by leading global financial institutions, our technology powers transparency and efficiency in proxy voting, shareholder disclosure, and other critical areas of investor communications. Our mission is to modernize capital markets infrastructure through intelligent, real-time solutions.

Role
We are looking for a seasoned, experienced, and passionate
Platform Support Engineer
to join our global Platform Support Team. In this role, you will be responsible to provide best-in-class technical support to our wide range of internal and external users, working alongside a team of Platform Support Engineers encompassing the traditional Application Support function combined with Application Security and Load Performance Testing. The successful candidate will work in
Cloud environment (AWS)
and utilize best-in-class technologies and practices while collaborating with the wider engineering organization and Product team as well as all business units and top-tier clients and partners.

The right candidate should be a natural problem-solver and have strong communication and leadership skills as well as proven ability to understand complex business processes and SaaS products.

Responsibilities

• Assist in technical product issues, including troubleshooting, identification of root cause, issue resolution and communication
• Performing daily checks for functional correctness across the Proxymity offerings via monitoring and alerting
• Provide technical product support to internal and external stakeholders
• Create / maintain knowledge base documentation and perform knowledge-sharing with other team members
• Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs
• Monitoring performance of all Proxymity databases and diagnosing performance issues

• Application Security

• Identifying application security vulnerabilities and expediting their resolution in line with set SLA's

• Monitoring various metrics and tools that provide protection from cyber threats and ensuring a prompt response in line with pre-defined run books

• Load Performance Testing

• Performance testing framework development and root cause analysis of performance issues highlighted by performance testing

Requirements

• 5+ years of experience within a technical support team, preferably in global B2B-focused SaaS
• Strong strategic and customer focus with ability to assess the wider business impact of incidents and issues and liaise with the relevant functions within and outside the company
• Passion for solving customer issues in a fast-paced environment
• Strong problem-solving and analytical skills
• High proficiency in SQL and RDBMS
• Proficiency in Java
• Excellent written and verbal communication skills in English. Ability to effectively communicate to all levels and stakeholders—internally and externally—on complex technical issues
• Ability to influence others and work effectively across departments in the organization
• Experience with modern monitoring and logging technologies
• Bachelor's degree in a relevant technical discipline - advantage
• Experience with the AWS ecosystem - advantage
• Experience working in the fintech industry - advantage

Benefits

• Headspace subscription
• Birthday off in addition to annual leave
• Access to Absorb Learning
• Improved family-friendly policies
• Hybrid working scheme
• Choose your tech
• 2 duvet days a year
• 1 volunteer day a year
• 4-week sabbatical after 4 years at Proxymity
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
• Companywide parties twice a year
• Team socials
• A company wins programme
• Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc.

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.