Assistant Training Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia YC Capital Group of Companies Full time 80,000 - 120,000 per year

Job Summary:

Responsible for supporting the design, implementation, and execution of training programs across operational units to ensure consistent performance, customer service standards, and brand compliance.

Key Responsibilities:


• Assist in the creation and updating of training materials, SOPs, and modules.


• Coordinate and conduct onboarding programs for new hires.


• Support the delivery of operational training in-store and during rollouts.


• Monitor training effectiveness and provide feedback to improve outcomes.


• Conduct periodic evaluations and retraining as needed.


• Collaborate with Operations, RO and HR to identify training needs.


• Ensure that brand and food safety standards are upheld across all outlets.


• Prepare weekly & monthly report progress of training


• Perform training audit with report on weekly, monthly & quarterly

Requirements:


• Bachelor's degree in Hospitality, Business, or related field.


• 5+ years experience in F&B training or operations.


• Strong communication and presentation skills.


• Knowledge of F&B service standards and safety protocols.

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