Customer Service Executive

11 hours ago

Kuala Lumpur Sentral Kuala Lumpur, Malaysia SG Global Support Services Full time

Join us as Customer Service Executive

What You'll Do:

·       To fulfil all call work related to SG's management of the client database which includes calls to Active, Unrealised, Inactive and one-off donors for various reasons such as to obtain new financial details, to upgrade donation amount, to reactivate the donor, to convert the donor to recurring etc.

·       To call donors upon receiving bounced mail to obtain a correct and complete mailing address.

·       To attend and manage all inbound calls/emails and any other channels from donors and/or Charities.

·       To fulfil any additional or ad-hoc call campaign agreed upon with the client.

·       To ensure calls are completed within stipulated timelines which will be determined upon the assignment of the respective call work.

·       To ensure details are entered in the system are correct and accurate at all times.

·       To ensure each call, inbound and outbound is handled professionally and courteously leading to a closure satisfactory to the donor.

·       To raise to superior's attention immediately upon encountering any negative feedback from the donors relating to any areas of SG or the recruiter's obligations to the client, inconsistencies in the data/call list, technical or software difficulties, or any issues preventing the execution or completion of the assigned tasks within the stipulated timelines.

What We're Looking For:

  • Preferably with at least 1 year of working experience in customer service/ call centre industry.
  • Junior Executives specializing in Customer Service in a call-centre environment.
  • Good communication skills over the phone with good command of English.
  • Computer literacy is essential, especially in MS Word and Excel.
  • Mature, resourceful, tactful and diplomatic with excellent listening skills.
  • Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.

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