Manager, Service Department

2 weeks ago

Semenyih, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time 72,000 - 120,000 per year

Job Responsibilities:

  • Manage the operations of an authorized Toyota dealership service centre, covering both front-line customer engagement and workshop production activities, including vehicle servicing and repairs.
  • Strategize, forecast, plan, and execute initiatives to achieve monthly sales, service volume, and quality performance targets.
  • Monitor and control the aftersales department's performance through effective use of reports, tracking systems, and customer satisfaction surveys.
  • Oversee and analyze technicians' daily productivity and ensure accurate reflection in payroll records.
  • Coordinate with the Parts team to ensure timely parts ordering, availability, and inventory control.
  • Facilitate or conduct technical training sessions and ensure team members attend appropriate skill enhancement programs as needed.
  • Ensure proper handling and accountability of all service-related documents and reports.
  • Foster teamwork, collaboration, and positive work culture within the aftersales team and across other departments.
  • Participate actively in monthly operations meetings and contribute insights to improve service centre performance.
  • Maintain high-quality service standards in line with Toyota's Standard Operating Procedures (SOP) and ensure compliance with all company policies.
  • Conduct periodic quality inspections and spot checks on completed jobs to ensure accuracy, workmanship, and adherence to quality standards.
  • Oversee the cleanliness, safety, and organization of the workshop and customer waiting areas.
  • Ensure all customers are greeted promptly, provided with accurate cost and time estimates, and updated throughout the service process.
  • Handle and resolve customer complaints and feedback professionally, in accordance with Toyota's customer service guidelines.
  • Maintain a professional image and demeanor at all times.
  • Perform ad-hoc assignments and special projects as directed by Management.

Job Requirements:

  • Possess relevant certification or qualification in the automotive industry (e.g., Automotive Engineering, Mechanical, or related fields).
  • Minimum 5 years of experience in the automotive industry, with at least 2 years in a managerial or supervisory role overseeing aftersales/service operations.
  • Strong leadership and people management skills, with proven ability to motivate, develop, and manage a team effectively.
  • Excellent customer service orientation with strong communication and interpersonal skills.
  • Proficient in Bahasa Malaysia and English; ability to communicate in Mandarin or Cantonese is an added advantage.
  • Strong understanding of vehicle technologies, specifications, and automotive industry regulations.
  • Detail-oriented, organized, and analytical, with the ability to drive continuous improvement.
  • Willing to work at Semenyih.

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Work Location: In person

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