Senior Consultant

Job Summary

We are seeking a highly experienced Solution Architect to lead architecture ownership, governance, and technical strategy across complex customer environments. This role oversees full life-cycle management, technology road-mapping, and solution innovation while ensuring all Orange services are delivered with the highest quality and technical integrity. The architect will assess feasibility and risks of new technologies, provide technical governance across deployments, and produce detailed high- and low-level designs, migration plans, and implementation guidance. The role requires deep expertise across networking, security, and cloud services, along with strong customer-facing consulting skills to translate requirements into commercially and technically viable solutions. The architect will drive best practices, knowledge management, professional services process adoption, and collaborate on tenders, proposals, and customer SLAs. This position demands strong leadership, advanced technical authority, and the ability to ensure that all solutions meet customer needs while maintaining alignment with Orange Business Services' standards and capabilities.

Job Responsibilities

• Maintain overall architecture ownership and governance for all Orange solutions within a particular customer environment.
• Ensure life-cycle management and technology road-map planning with a focus on solution innovation.
• Assess feasibility, identify and clarify technical, delivery and operational risks for proposed new technologies and services.
• Provide governance and quality assurance for the delivery of all Orange technical services.
• Lead and deliver consulting services when required, including development of High Level Designs, Low Level Designs, Site Migration Plans and communication and liaison with other stakeholders to ensure successful implementation.
• Ensure best practice is leveraged in providing the solutions and services to target accounts.
• Excellent technical skills in solution design and architecture, especially on IT network, security and cloud services
• Establish structure and contribute material for knowledge management so that we become a learning organisation - ensuring Orange Business Services replicate success and don't repeat mistakes.
• Advanced knowledge and expertise providing support to customers, on all Orange services, transferring customers' requirements into a solution based on Orange Business Services' products, solutions and services. Owns quality assurance for all low-level technical design from concept to subsequent implementation; and when required, responsible for design, configuration, testing and commissioning of solutions.
• Maintain a high degree of technical knowledge of all Orange Business Services' products, solutions and services. Use this knowledge to ensure that all proposed designs are commercially and technically viable solutions for the Customer.
• Responsible for governance and oversight, ensuring technical management of deployment issues and problems. Note and ensure escalation within Orange product teams, service developments required to meet customer needs.
• Ensure adoption of Professional Services (PS) processes, methods and tools throughout Australasia.
• Identify and create business opportunities for Orange Business Services target customers and prospects.
• When required, participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required. Supports in the development of customer SLAs.
• Stay abreast of technical issues, options and advancements within the internet working industry relevant to the Orange Business Services' portfolio.
• Provide a consistently high quality technical service to target customers ensuring that customer satisfaction is maintained or improved.
• Ability to liaise with customers unaccompanied and be a recognized authority on Orange Business Services' products and services.
• Provision of skilled presentations to prospective customers on the technical solutions and services offered by Orange Business Services with minimum support.
• Responsibility for all aspects of the technical compatibility of customer requirements with the products and services offered by Orange Business Services

Job Requirements

• Ability to: engage and partner with customer at a high level governance and detailed technical level
• Must be highly customer focused and willing to champion the customer needs throughout the organisation
• engage and partner with customer at all levels, including high level governance and at a detailed technical level
• ensure delivery of solutions which provide high value throughout the full life cycle of the contract
• deliver high value, consulting services as appropriate
• Work with and enhance key partner and vendor relationships as required to deliver fully integrated solutions
• Good problem solving, organisational and communication skills
• Must be capable of working across cultural boundaries
• Positive thinker, confident, presentable, enthusiastic, resilient
• Able to multi-task, to take ownership, to prioritise and to meet deadlines
• No difficulties travelling internationally
• Capable of building and maintaining good relationships
• Capable of working in a matrix organisation
• Capable of mentoring and leading less experienced technical staff

Salary budget up to RM 10,500

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.