Supervisor ( - Sri Utama, Segamat Johor)

2 days ago

Segamat, Johor, Malaysia OldTown White Coffee Full time

JOB DESCRIPTION :

Support Daily Outlet Operations

  • Assist in managing day-to-day restaurant operations including floor and kitchen coordination.
  • Ensure smooth shift transitions and proper handover between shifts.

Staff Supervision

  • Supervise crew members to ensure they follow SOPs in service, cleanliness, food handling, and customer interaction.
  • Act as the shift leader when the Manager is not present.

Customer Service

  • Ensure guests receive excellent service.
  • Handle basic customer complaints and escalate complex issues to the manager.

Inventory Control & Ordering

  • Monitor stock usage and assist in stock ordering and receiving.
  • Alert manager of low stock or over-usage.

Training & Development

  • Assist in training new crew members.
  • Guide team on product knowledge, hygiene, grooming, and service standards.

Cashiering & Reporting

  • Ensure accurate handling of cash and POS transactions.
  • Prepare shift-end sales summary and reports if needed.

Outlet Cleanliness & Safety

  • Maintain outlet cleanliness and ensure hygiene and food safety standards are met.

JOB REQUIREMENT :

Education:

  • Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.

Experience:

  • Minimum 1–2 years working experience in F&B (restaurant or café environment), with some leadership or supervisory exposure.

Skills Required:

  • Good interpersonal and leadership skills
  • Able to guide, coach, and motivate a team
  • Basic understanding of food hygiene and safety
  • Basic computer/POS knowledge

Others

  • Willing to work shifts, weekends, and public holidays
  • Able to work in a fast-paced environment
  • Willing to be transferred/placed at any outlet if needed

BENEFITS :

  • Basic salary range from RM2,000 based on experience.
  • Performance incentive
  • Medical outpatient include dental RM800 per year
  • Group insurance

WORKING HOUR :

45 hours on six-day work week basis. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company's operational policies.

WORK LOCATION :

OldTown White Coffee (No. 23, Jalan Utama 3/2, Pusat Komersial Sri Utama, 85000 Segamat, Johor)

Job Type: Full-time

Pay: RM2, RM2,300.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • What is your expected salary ?
  • When you can start to work ?

Work Location: In person

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