Supervisor (Andra by Gula Cakery, Puncak Alam)

Key Responsibilities:

In this role, you will be involved in:

Sales and Customers Service:

Maintains a profitable and reputable operations by:

• Planning sales growth and planning on achieving their sales plans.
• Managing controllable store expenses for profitability.
• Provides fast, friendly service.
• Responds pro-actively to prevent and resolve customer service situations.
• Conducts and evaluates customer surveys.
• Works with Outlet Manager and District Manager to generate sales volume growth
• So as to meet and exceed sales target, and surpass customer's expectations on each occasion.

Store Operations:

Maintains an efficient and a smooth operation and work environment by:

• Planning business results and market situations.
• Focus on the job training
• Benchmarks outlets to create a competitive environment.
• Maintaining good result for outlet performance.
• Enforces health and safety rules.
• Conducts monthly operations meeting and formal/informal group discussion.
• Managing in daily loss and waste prevention and innovations.
• Ensures all operational and personnel paperwork is accurate, complete and submitted on time.
• Ensures adequate manpower every station
• Interviews, recruits and hires qualified candidates.
• Identifies area for improvement.
• Maintains adequate inventory.
• Managing overall outlets expenses as a whole.
• Managing and maintains labour cost.
• Managing proper usage of equipment.
• Recommends methods to help build customer base and company expansion.
• Organizes staff for every new promo
• Ensure stock take done accurately by weekly / Monthly
• Responsible for outlet management supervision including but not limited to directing of management team, corrective counselling and issuing management evaluations.
• Works with Outlet manager and team to improve problem areas in the outlets.
• Take part of catering, events and functions.
• Assists any work station as and when required.

So as to create an environment conducive for attaining monthly sales targets.

Employee Development:

Retain and groom staff by:

• Adheres to all counselling and discipline procedures.
• Provides assistance in developing potential Team Member and Management Trainees through appropriate delegation and development plans.
• Evaluates all store employees on an on-going basis.
• Leads by example.
• Manages the development and performance in store employees.
• Motivates staff to maintain and serve consistent quality products every time.
• Orientating and oversees the training of new recruits to the outlets.
• Perpetuates company philosophy and culture.
• Provides recommendations for promotions.

So as to develop and motivate the employees.

Product Knowledge:

Delivers a consistent quality product by:

• Continuing educates all team member on all products and services.
• Maintains the highest quality, consistent product standards.
• Ensure memorize the SOP and facilitating monthly re-certification process.

So as to maintain the highest standards of products of the Gula Group stands for.

Store Presentation:

Maintains a comfortable, conducive outlet by:

• Ensures that the store is clean & well merchandised.
• Enforces guidelines on music.
• Enforces visual presentation plan & standards.

So as to provide a warm and inviting environment in which our customers can enjoy their world class coffee or food.

Qualifications:

• Diploma/Degree in any field.
• Minimum 2-5 years' experience at the same level preferably in the F&B industry.
• Must be willing to travel
• Familiar with P&L
• Good analytical skills
• An eye for details
• Good communication skills
• A team player with good leadership and interpersonal skills.
• Articulate and able to communicate effectively across all functions and levels.
• Able to adapt to organizational changes and able to work under pressure.

Job Type: Full-time

Pay: RM2, RM2,799.00 per month

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Meal allowance
• Parental leave

Application Question(s):

• What is your expected salary?
• How long is your notice period?

Work Location: In person