Assistant Manager

Plays a crucial role in managing all change activities of the organization, governing and ensuring change pre-requisites have been complied before any change is to be implemented. Responsible for minimizing incidents resulting from changes and driving continuous service improvement within the domain.

Change Management & Implementation Review:

• Manage end-to-end Change Management process in accordance with Information Technology Infrastructure Library (ITIL) best practices
• Review, assess and authorize Request for Change (RFCs) to ensure completeness and impact analysis.
• Facilitate internal Change Approval Committee (CAC), Emergency Change Approval Committee (eCAC), and Implementation Review (IR) meetings; and ensure that all preparations have been made, including creating of agenda, circulation of change requests to be considered and inviting of stakeholders.
• Conduct regular and effective communication to all stakeholders for any changes in the process.
• Identify possible risks and issues; provide recommendation and implement risk mitigation solution.
• Monitor and report on change metrics (success rates and failed changes) and identify opportunities for improvement.

Change Deployment:

• Ensure source control requests are processed effectively and timely in adherence to change control procedures.
• Ensure application source codes and executable object files are moved from development / UAT environment to production environment during the development life cycle.
• Manage centralized filing for yearly review, update system document or any change in system configuration document.

Process Governance:

• Define, maintain, and monitor Change Management process compliance, ensuring adherence to established process standards, policies, and procedures, while proactively identifying areas of deviation or risk.
• Lead initiatives to enhance process maturity and drive continuous improvement, fostering a culture of operational excellence.
• Facilitate regular process reviews and audits to evaluate effectiveness, identify gaps, and ensure efficiency across all governed processes.

We are looking for people who

• Minimum 5 years of working experience in providing IT services.
• Well-verse with ITIL IT Service Management or equivalent concept.
• Working experience / knowledge in digitalization and automation of application deployment process / Workflow.
• Strong analytical skills and able to pay close attention to complex detail, able to work well under fast-paced environment.
• Good command of spoken and written in English.
• Familiar with Wintel, AS400 and UNIX operating systems will be added advantage.
• ITIL Certification would be added advantage.
• Excellent interpersonal, communication and writing skills.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies:
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.