Internship - Business & Process Management

4 hours ago

Petaling Jaya, Selangor, Malaysia Mettler-Toledo Services Asia-Pac Sdn Bhd Full time 30,000 - 60,000 per year

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Our Opening and Your Responsibilities

We are looking for a proactive and detail-oriented Process Harmonization Intern to support our team in analyzing, standardizing, and improving business processes across various departments. The intern will assist in identifying inefficiencies, documenting current workflows, and helping to implement best practices to ensure consistency and operational excellence. This role offers valuable exposure to cross-functional collaboration, process mapping, and change management in a dynamic environment.

Key Responsibilities

  • Process mapping and analysis: Documenting existing workflows ("as-is" processes) to identify variations, inconsistencies, and inefficiencies. This involves collecting and analyzing data, key performance indicators (KPIs), and observing current operations.
  • Solution development: Collaborating with teams to propose improvements, such as process redesign, standardization of documentation (like standard operating procedures or SOPs), or optimizing workflows.
  • Project coordination: Supporting project managers by coordinating tasks, tracking timelines, and assisting with the execution of process improvement initiatives.
  • Documentation and training: Helping to create training materials and new process documentation to ensure that changes are adopted effectively by the organization.
  • Metrics and reporting: Aiding in the evaluation and communication of productivity metrics and measuring the impact of implemented changes.

What You Need to Succeed

  • Education: Bachelor's Degree or graduate Degree program in Business Operations, Management, Admin or related fields.
  • Technical skills: Proficiency with data analysis using tools like Microsoft Excel and experience with building presentations using software like PowerPoint.
  • Communication: Strong verbal and written communication skills to articulate findings and facilitate changes with different stakeholders.
  • Analytical and problem-solving skills: The ability to evaluate processes, interpret data, identify issues, and develop practical solutions.
  • Collaboration: Excellent interpersonal skills and the ability to work effectively in a team with different departments and senior staff.
  • Initiative: A self-motivated and adaptable approach to work, with the ability to manage multiple tasks in a matrix organizational structure.
  • Internship period to be within 3-6 months duration.

Our Offer to You

  • Monthly internship allowance
  • Accessible to public transport
  • Diversity, flexible and fun working culture

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity.

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