Retail & Customer Service Ambassador (Malaysia)

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Our Second Nature Full time 40,000 - 60,000 per year

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Kuala Lumpur, Malaysia. You should be someone who understands the brand and embodies our values.Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.

The current position offered will be Full-Time Retail Customer Service Ambassador (Malaysia) or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

Responsibilities include:

Retail:

  • Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
  • Assisting in setup and roll out of new stores locally
  • Achieving or exceeding sales and customer growth targets
  • Ensuring excellent in store customer service and experience
  • Executing in store-activities, events or campaigns
  • Reporting on a daily/weekly/monthly product and sales performance
  • Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
  • Reporting to Retail & Community Manager

Customer service:

  • Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
  • Contributing regularly to innovation and improvement of workflow between online and offline sales channels
  • Inspecting returned items and processing store credit refunds
  • Ensuring excellent customer experience online and offline

Skills & Requirements

  • Minimum Diploma certification
  • Minimum 2 years working experience in retail (Fashion or F&B a bonus) or a customer-facing role
  • Honest, hardworking, responsible, proactive and a strong team player
  • Able to converse fluently in English
  • Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Please apply by submitting your CV to

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