Customer Service

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia GlobalTix Full time 30,000 - 60,000 per year

We are seeking a proactive and detail-oriented Customer Service & Operations Executive to join our team. You will be responsible for handling day-to-day partner communications, resolving service issues, managing bookings, and ensuring smooth operational delivery. The ideal candidate has strong communication skills, and a customer-first mindset. Experience in the travel or tourism industry is a plus.

Key Responsibilities:

Customer Service


• Serve as the primary point of contact for B2B partners regarding bookings, product queries, and issue resolution.


• Provide timely, accurate, and professional responses via email, phone, and chat.


• Resolve partner complaints or escalations efficiently


• Work closely with internal teams to ensure partner satisfaction

Operations


• Manage and monitor bookings (pre- and post-booking), confirmations, cancellations, amendments


• Collaborate with the tech team to flag and troubleshoot API or system issues impacting booking or partner experience.


• Generate operational reports (e.g., booking status, issue logs, SLAs) and assist with partner onboarding processes.

Cross-functional Coordination


• Collaborate with the Product team to maintain and update product content, pricing, and availability in the backend systems when needed.


• Collaborate with Finance teams as and when required on providing supporting information for finance reconciliation


• Coordinate with Sales, Account Management to resolve partner concerns and improve service quality.


• Liaise with suppliers/operators to confirm availability, secure last-minute bookings, or resolve on-ground issues.


• Support implementation of SOPs, training materials, and service-level improvements.

Requirements:


• Candidate must possess at least bachelor's degree/Post Graduate Diploma/Professional Degree in any field.


• Required skills: Customer Support, Problem-Solving, Communication Skills, Ticketing Systems, Customer Relationship Management (CRM)


• At least 2 years' experience in customer service or operations, preferably in the travel/tourism industry.


• Strong written and verbal communication skills in English and Mandarin are a must (additional languages a plus).


• Excellent problem-solving, multitasking, and organizational abilities.


• A calm, customer-centric attitude with the ability to work under pressure and meet deadlines.


• Tech-savvy with proficiency in Excel/Google Sheets, CRMs, and ticketing systems (e.g., Zoho, Zendesk).

Benefits:

13-month Bonus, Flexible Working Arrangement

Additional Benefits:


• Annual Leave


• EPF / SOCSO / PCB


• Training Provided

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Sales Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 40,000 - 60,000 per year

    OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

  • Sales Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 30,000 - 60,000 per year

    OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

  • Sales Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 30,000 - 42,000 per year

    OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

  • Customer service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time 36,000 - 54,000 per year

    INTAKE22 December 2025We are looking for people who are:Excellent communication and interpersonal skills.Strong problem-solving and analytical skills.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Familiarity with customer experience software and tools.Education: open for diploma holder or higher is...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia One Mobile Care Sdn Bhd Full time 24,000 - 38,400 per year

    Job Title: Customer Service ExecutiveCompany: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center) – The Gardens Mall, Kuala LumpurJob OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at The Gardens Mall. You will be the first point of contact for customers, handling inquiries,...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ng Kim Heng & Associates Full time 48,000 - 72,000 per year

    We're currently seeking a skilled customer support executive to help us provide top-notch service to our customers at Soulusi.Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time 42,000 per year

    WE ARE HIRINGJob Description:Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries.Deliver timely and accurate support to ensure customer satisfaction and retention.Resolve customer complaints professionally, escalating complex issues when necessary.Process orders, exchanges, and returns...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time 50,400 - 72,000 per year

    Mandarin Customer Service Representative (Onsite)Location: Klang ValleyEmployment Type: Full-Time (Yearly renewable Contract) | OnsiteJoining Date: 8th December 2025 onwardsAbout the PositionWe are looking for a motivated and customer-oriented Mandarin Customer Service Representative to join our onsite team. The ideal candidate will provide excellent support...