24/7 Technical Support Engineer L1 – L4

What We're All About
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over
18 million IoT subscriptions
active in
165 countries
and direct partnerships with
50 mobile networks
, we connect you to more than
750 networks
worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA
, and we have an insatiable hunger to 'wow' While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?
The
Internet of Things (IoT)
is like the magical glue that keeps the world connected From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don't realize it. At
Wireless Logic
, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Ready to Power the Connected World? Join Our Elite Network Support Team

Join The Wireless Logic Adventure
Are you a networking whiz fluent in Mandarin and ready to tackle complex challenges on a global scale? At Wireless Logic, a
fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT)
, we're seeking an energetic and focused
Network Diagnostics Specialist (Level 3, Mandarin Support)
to be a vital part of our dynamic Service Desk

Your Mission
Dive into the heart of our network, providing
24/7 expert support (in English)
and
critical local assistance in Mandarin
to our valued customers. You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operates

Your Adventure Will Involve

• Being a Customer Champion: Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
• Mastering the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) – your expertise will be key
• Collaborating with the Best: Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.

What Makes You a Great Fit?:

• You bring 4+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
• You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification.
• You're a Cisco command-line ninja, with mandatory experience on their Routers, Switches, and Firewalls.
• Your technical and analytical skills are legendary, allowing you to dissect complex issues with ease.
• You're familiar with keeping a watchful eye on networks using Monitoring Tools like PRTG.
• You possess a deep understanding of the core principles of Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs.
• You have a proven track record of slaying network problems and finding effective resolutions.
• You're a consummate professional in all your client interactions.
• You're an innovative thinker, bringing a positive, proactive attitude and thriving on change.
• You excel in our fast-paced, agile environment, where critical thinking and sharp problem-solving are your superpowers.
• You're a self-starter, ready to take ownership and drive solutions.
• Bonus points if you have experience providing sales support in complex network environments and if you speak additional languages

Behaviours We Value

• You're a time-management maestro and possess natural leadership qualities.
• You're a task terminator, seeing every mission through to completion.
• Your attention to detail is laser-sharp, delivering accuracy at the highest level.
• Problem-solving is your passion, and you tackle challenges head-on.
• You're a prioritization pro, effectively managing tasks and aligning with stakeholders.
• You're a team player, collaborating effortlessly across departments.
• You bring a positive forcefield to every challenge, consistently striving for excellence.
• Your interpersonal and communication skills are top-notch.

Why Choose Your Adventure with Wireless Logic?

• Be Part of Something Big: Join an entrepreneurial company that's leading the charge in the exciting world of IoT.
• Unlock Your Potential: We offer full training, continuous support, and the tools you need to conquer new heights in your career.
• Join a Company with Heart: We genuinely value and respect our employees, fostering a supportive and inclusive environment where you can thrive.

Ok, I'm Interested, What's Next?
Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.
We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.
Overview Of Interview Process At Wireless Logic

• Tele Interview – Meet your manager
• 1st Interview (Virtual) - Meet the people team
• 2nd Stage (Face to Face) - Meet our leadership

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.
How we work?
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ) and we will respond to your query as soon as possible.