customer service consultant

5 hours ago

Kota Bharu, Kelantan, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

Job Duties:

  1. As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.

  2. Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.

  3. Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.

  4. To maintain accurate and comprehensive record of new and existing customers.

Requirements:

  1. Candidate must possess at least a Diploma in any field or equivalent.

  2. Preferably with retail experience in telecommunication products and services.

  3. At least One (1) year of working experience in the related field is required for this position.

  4. Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.

  5. Sales oriented and able to work independently.

  6. Good communication and good customer services.

  7. Good discipline and work as a team.

  8. Willing to work in Kota Bahru Mall, Kelantan.

Job Type: Full-time

Pay: RM1, RM2,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • How long is your notice period with your current employer?
  • What is your expected salary?

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Work Location: In person

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