Customer Success Specialist

7 hours ago

Kota Kinabalu, Sabah, Malaysia SupportYourApp Full time

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
  • Assist and onboard new customers
  • Develop digital marketing strategies 
  • Provide weekly, bi-monthly, or monthly strategic guidance to customers
  • Ensure smooth customer engagement through proactive outreach
  • Offer best practices on product usage and marketing strategies
  • Keep customers updated on product releases and new features
  • Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

  • Excellent Chinese (Mandarin) and English (C1/Advanced level, both)
  • At least 1–2 years of experience in customer success-related roles
  • Strong digital marketing knowledge
  • Experience in e-commerce, SaaS, project management, or marketing
  • Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Cantonese proficiency
  • Previous experience as an Account Manager

Benefits:

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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