Customer Support Executive

5 days ago

Kota Kinabalu, Sabah, Malaysia AAATAP SDN BHD Full time

Join a fast-growing, tech-driven company shaping the future of
digital payments
.

You'll manage customer enquiries, provide accurate support, and ensure smooth, professional experiences across our payment solutions.

If you're passionate about service excellence, communication, and problem-solving, we want you on our team

Key Responsibilities


• Manage and respond to customer enquiries through live chat and messaging platforms.


• Provide accurate information and professional assistance on company products and services.


• Identify and assess customer needs to ensure a high level of satisfaction.


• Build and maintain strong relationships through clear and courteous communication.


• Handle customer complaints, provide appropriate solutions, and ensure timely resolution.


• Record and maintain accurate documentation of customer interactions and transactions.


• Adhere to established communication procedures, guidelines, and policies.


• Develop and document knowledge into useful resources for continuous improvement.


• Prepare and interpret reports with accuracy and attention to detail.


• Escalate complex issues to relevant specialists when necessary.


• Perform additional duties as assigned by the Superior.

Requirements:


• At least a
Diploma or Bachelor's Degree
in Business Studies, IT, or related field.


•
Fresh graduates
are encouraged to apply

Skills & Knowledge


• Strong communication skills in
English
(Mandarin is an advantage).


• Excellent client-facing and interpersonal abilities.


• Proficient in
MS Office
and familiar with digital tools.


• Good troubleshooting, multi-tasking, and problem-solving skills.


• Customer-focused, self-motivated, and dependable.

Why Join Us

Be part of a
progressive fintech environment
that is shaping the future of digital payments.

Gain valuable experience in
technology-driven customer engagement and payment systems
.

Work alongside passionate professionals who value collaboration, innovation, and growth.

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