Customer Service Executive-Freight forwarding

Work Location: Kota Kinabalu, Sabah

The Customer Service Executive – Freight Forwarding is responsible for managing customer interactions and ensuring smooth import and export shipments coordination. This role supports end-to-end logistics operations, maintaining high levels of service and client satisfaction in line with international freight forwarding standards.

Key Accountabilities

• Coordinate and manage import and export shipments via ocean and trucking from booking to final delivery.
• Act as the primary liaison for customers, providing timely updates, handling inquiries, and resolving service-related issues.
• Prepare, review, and process all required shipping documents including air waybills, bills of lading, commercial invoices, and packing lists.
• Communicate and collaborate with carriers, airlines, freight agents, and internal departments to ensure efficient cargo handling.
• Track and monitor shipment status, proactively addressing any delays or discrepancies.
• Ensure all processes comply with Malaysian customs regulations and international trade requirements.
• Maintain accurate and up-to-date records in the system for all customer and shipment-related transactions.
• Support continuous service improvement by identifying common issues and recommending process enhancements.

Qualifications & Experience

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2–3 years of experience in freight forwarding, specifically in ocean and trucking operations.
• Strong knowledge of international shipping procedures, Incoterms, and documentation requirements (e.g., B/L, commercial invoice, packing list).
• Familiarity with Sabah customs regulations and clearance procedures.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.

Note: The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Disclaimer:

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