Customer Service Officer
3 days ago
Job Description
- Receive and prepare job orders & all required documents immediately for submission based on job information and requirements provided by customer.
- Prepare and advise customer on all required payments e.g. import duty & sales tax prior to vessel arrival.
- Trace and track shipments.
- Communicate with shipping carriers and customers on shipment status.
- Troubleshoot and resolve problems.
- Find opportunity for additional sales and upsell to current customers.
- Respond to customer inquiries via phone, email, Whatsapp & other telecommunication medium in a timely manner.
- Update and enter all information into the designated system e.g. costing.
- Send invoices to customers within a week once shipment has completed.
- Do filing, scan invoices and courier shipping documents to customer.
- Collect payments from customers and monitor customer account.
Requirements
- Preferably with at least 1 year working experience in similar field (freight forwarding or logistics).
- Diploma or degree holder.
- Good interpersonal skill and able to work with minimum supervision.
- Fluent (written and spoken) in English and Malay.
- Computer literate (Ms Office).
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