Customer Relations Officer
1 day ago
A. Job Responsibilities:-
- Provide exceptional customer service to ensure customer satisfaction.
- Responsible to attend at all times to all walk-ins' customers or via appointments and responding customer request and inquiries.
- Responsible in maintaining a positive relationship between the company and its customers.
- Responsible to ensure all customers data are recorded and confidential manner.
- Responsible to do a courtesy visit in promoting company products.
- Proactively promoting company product & closing deals.
- Responsible to ensure the Sales Gallery in good conditions.
- Responsible to make calls to customer to confirm attendance for all company events.
- To fully participate in all sales activities, launching, gathering and promotion, sales event organized by the management.
- Responsible to perform tele-marketing or zoom online for potential buyers.
- Responsible to send thank you message, birthday wishes and festive seasons to selected customers.
- Responsible to provide accurate, valid, and complete information to customers.
- Responsible to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution via phone, WhatsApp and email.
- Responsible to provide administrative support to PSM Sales Operations Team.
- Responsible for ensuring that all standards established are adhered to.
- To perform all other scope of works and/or responsibilities which can vary, from time to time, as instructed by the Management.
Job Type: Full-time
Pay: RM1, RM2,500.00 per month
Benefits:
- Flexible schedule
- Professional development
Work Location: In person
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