Junior Customer Service Admin Officer
2 weeks ago
A. Job Responsibilities:-
-Responsible to attend customers at all times and provide act as customer service to all walk-ins' customers or via appointments and responding customer request and inquiries.
-Responsible to maintain customer's data by recording account information and to keep records of customer interactions, process customer accounts, and file documents.
-Responsible to make calls to customer to confirm attendance for all company events.
-To fully participate in all sales activities, launching, gathering and promotion, sales event organized by the management.
-Responsible to contribute to the team effort by accomplishing related results as required and to go the extra mile to engage customers.
-To build sustainable relationships of trust through open and interactive communication and to follow communication procedures, guidelines, and policies.
-To provide accurate, valid, and complete information to customers.
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution via phone, email, mail, or social media.
-Responsible to suggest solutions when received any complaints from customers.
-To market and promote products and services when needed.
-Responsible to assist the PMCSM to ensure that all sales activities are performed in the most effective and efficient manner.
-Responsible for ensuring that all standards established are adhered to.
-To perform all other scope of works and/or responsibilities which can vary, from time to time, as instructed by the Management.
-Ensure the cleanliness and organization of the sales gallery to provide a welcoming environment for customers.
-Responsible for switching on and off lights, air conditioning, and other equipment at the start and end of each day.
-Conduct regular checks to ensure all equipment is functioning properly.
Job Type: Full-time
Pay: RM1, RM2,500.00 per month
Benefits:
- Flexible schedule
- Professional development
Work Location: In person
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