Officer, Sales

2 days ago

Kota Kinabalu, Sabah, Malaysia AirAsia Full time 3,000 - 6,000 per year


Job Description

  • Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.

  • Contacting potential or existing customers to inform them about a product or service using
    scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.

  • Gathering and documenting customer information, payment methods, purchases, and reactions to products.

  • Listening to the customers' needs to generate repeat sales.

  • To compile daily, weekly and monthly Sales Officer sales reports for management.

  • Maintain outlet cleanliness at minimum requirement of service level.

  • Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
     

Functional Duties:

  • Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.

  • Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates
    products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.

  • Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record
    customer interactions or support transactions.

  • Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.

  • Participate in training and development activities.

  • Other duties as assigned.

Requirement:

  • Able to work on shift rotation including weekends & public holidays.

  • Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented

  • Should have a positive attitude and excellent customer service ethic

  • Always remain calm and professional under pressure and always treat clients with respect

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