L4 Technical Consultant

1 day ago

Petaling Jaya, Selangor, Malaysia TechTiera Corporation Full time 100,000 - 120,000 per year

Skills

  • Strong experience in troubleshooting hardware, software, and networked print environments.
  • Deep technical understanding of secure printing, scanning solutions, and SQL database integration
  • Advanced experience in firmware updates, print server management, and enterprise print solutions (e.g., SafeCom, Kofax, HP devices).
  • Skilled in case documentation, resolution tracking, and knowledge base content creation.
  • Capable of mentoring junior staff and contributing to upskilling within the team.
  • Demonstrated ability to contribute to and lead technical project initiatives.
  • Strong stakeholder engagement, with the ability to liaise with senior management.

Tasks

  • Provide advanced technical support for print and document solutions including hardware, software, firmware, and networked peripherals.
  • Troubleshoot and resolve escalated incidents and multi-user issues, engaging with internal teams and third-party vendors as necessary.
  • Implement and support change requests with appropriate technical detail, ensuring compliance and successful deployment.
  • Conduct preventative maintenance and early warning health checks using monitoring tools such as xMatters.
  • Drive root cause analysis and problem management for recurring incidents.
  • Support application-level upgrades for SafeCom, Kofax, and other print-related server applications.
  • Log and manage cases in HP SI and external vendor systems (e.g., Upland, Kofax, IBML), ensuring end-to-end resolution.
  • Collaborate with client senior management to implement new projects and ensure consistent BAU performance (e.g., Branch Scanning rollout).
  • Lead resolution activities for major incidents, providing direction to teams and documenting solutions for reuse.
  • Prepare technical documentation, How-To guides, and knowledge base articles to support internal teams and end users.
  • Partner with Sales Pursuit and Service Management teams to contribute technical insight during solution design and delivery.
  • Ensure full certification and testing of fleet equipment, HP firmware, and SafeCom software.

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