Travel Advisor

We are seeking a highly experienced and motivated individual to join our team as a Travel Advisor / Sr. Travel Advisor – LUXE. In this role, you will be a key member of the Luxe team, delivering exceptional service to our high-value clients and supporting the overall growth of the luxury travel segment.

You will be responsible for creating bespoke travel experiences, handling end-to-end concierge services, and helping to drive revenue through excellent customer engagement. You will play a vital role in upholding a premium standard of service and inspiring customer loyalty through thoughtful, high-touch interactions.

The ideal candidate possesses a high degree of emotional intelligence, active listening skills, and the agility to think quickly on their feet. You will treat each customer as the most important person in the room or on the call, delighting them at every point of communication and surprising them in meaningful, personalized ways.

Responsibilities:

Customer Service Excellence:

• Deliver exceptional concierge-style service to Luxe clients, ensuring each interaction reflects the highest standard of care and attention.
• Understand customer needs deeply to craft tailored travel solutions that exceed expectations.
• Manage travel requests from start to finish, providing proactive updates and problem-solving with speed and empathy.
• Identify and recommend unique travel experiences and value-adds that elevate the customer journey.

Sales Target Achievement:

• Meet and exceed individual sales targets and KPIs through relationship-driven selling and superior customer experience.
• Promote upselling and cross-selling opportunities by understanding client preferences and anticipating needs.
• Leverage luxury travel knowledge to position and sell high-margin products and services effectively.
• Actively contribute to the team's overall sales performance and goals.

Team Collaboration and Coordination:

• Foster effective collaboration and coordination within the team and across departments.

• Liaise with other teams and stakeholders to ensure seamless travel experiences and operational efficiency.

• Collaborate with the Head of Sales and other team leads to share best practices, align strategies, and drive continuous improvement.

• Maintain open lines of communication, sharing relevant information and updates with team members and stakeholders.

Promote the LUXE membership program:

• To coach the team to use the membership program to enhance the customer engagement and communicate value to booking through T'ROKA.

• To coach the team to register the customer and periodically update customers on their membership status.

Foster excellent customer reviews and high Net Promoter Score (NPS):

• Lead the team to be motivated to exceed customer expectations at every interaction, aiming for positive customer reviews and a high NPS.

• Consistently provide exceptional service to build customer loyalty and promote brand advocacy.

Be involved in Travel and Company events, when necessary, i.e., MAS Travel Fair, MATTA Fair, exclusive Travel Talks, etc

Any other duties at the discretion of the company.

Requirements:

• Diploma in Tourism & Hospitality Management, Business Administration, or a related field. Bachelor's Degree preferred.

• Previous experience serving high net worth, luxury customers in any field or industry.

• Proven track record of delivering exceptional customer experiences and achieving sales targets.

• Proficiency in travel booking systems and relevant software applications an added advantage but not mandatory.

• Ability to handle customer complaints professionally and resolve issues to the customer's satisfaction.

• High degree of computer literacy and proficiency in Microsoft Office Suite.

• Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines.