Cloud Service Operations Specialist
2 weeks ago
This role focuses on the
operations, maintenance, and technical support
of our cloud-based SaaS systems. You will work closely with business users, internal technical teams, and overseas stakeholders to ensure system stability, performance, and user satisfaction.
Key Responsibilities:
- Monitor system performance and handle incidents.
- Troubleshoot system errors, data issues, and user problems.
- Provide bilingual (Mandarin/English) support to US users and internal teams.
- Assist with system configuration, updates, and testing.
- (Supervisor level)
Lead team operations and oversee SLA performance.
Requirements:
- Fluent in Mandarin & English.
- Strong problem-solving and communication skills.
- Willness to work in shifts, including overnight shift (with allowance ).
- Supervisor: 5+ years in cloud/SaaS/system operations + team lead experience.
- Senior: 2–4 years in SaaS/IT support/system ops; able to work independently.
- Junior: Fresh graduates or 1–2 years of experience; willing to learn cloud/SaaS operations.
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