Cloud Service Operations Specialist

2 weeks ago


Greater Kuala Lumpur, Malaysia Renrui HR Full time

This role focuses on the
operations, maintenance, and technical support
of our cloud-based SaaS systems. You will work closely with business users, internal technical teams, and overseas stakeholders to ensure system stability, performance, and user satisfaction.

Key Responsibilities:

  • Monitor system performance and handle incidents.
  • Troubleshoot system errors, data issues, and user problems.
  • Provide bilingual (Mandarin/English) support to US users and internal teams.
  • Assist with system configuration, updates, and testing.
  • (Supervisor level)
    Lead team operations and oversee SLA performance.

Requirements:

  • Fluent in Mandarin & English.
  • Strong problem-solving and communication skills.
  • Willness to work in shifts, including overnight shift (with allowance ).
  • Supervisor: 5+ years in cloud/SaaS/system operations + team lead experience.
  • Senior: 2–4 years in SaaS/IT support/system ops; able to work independently.
  • Junior: Fresh graduates or 1–2 years of experience; willing to learn cloud/SaaS operations.

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