Sales Support Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Chubb Full time 30,000 - 60,000 per year
Description

Key Objective

•    This position is responsible for providing sales support to the Agency / Franchise marketing team
 

Major duties and responsibilities :-
Cover Note & Policy Management

  • Process insurance applications, renewals, endorsements, and cancellations accurately and in a timely manner. 
  • Perform cover note control and E-Cover note issuance conversion & JPJ link.
  • Monitor reporting on Cash Before Cover (CBC), weekly unconverted policies (UNA), cancellation refund and monthly credit card charges.
  • Assist on renewal, addition and deletion on Fleet and Trade plate policy. 
  • Ensure all policy documentation is complete and compliant with company and regulatory standards.
  • Assist marketer on non-motor new/renewal quotation and follow up with internal team

Customer Support

  • Serve as a point of contact for intermediaries /franchise dealers and customers regarding their policy-related queries through call or email.
  • Assist in the resolution of intermediaries/ franchise dealer's customer feedback and escalate complex issues as needed.

Document Preparation

  • Preparing, sorting, binding and filing of policies, endorsements, and other correspondence within timeline through familiarization with Policy Asia, ISM and E-biz system. 
  • Perform quality check of documentation for policy processing.
  • Arranging dispatch of documents or items as necessary to Chubb HQ, intermediaries and customers etc.

Compliance & Quality Assurance

  • Adhere to company policies, procedures, and compliance standards.

Process Improvement and Others

  • Assist in training new hires on backend operations processes and systems.
  • Maintain up-to-date knowledge of insurance products and industry trends to best serve customers.
  • Any ither duties as assigned.
     
Qualifications

Skills

  • Relevant Computer Skills

  • Good Communication Skills

Experience

  • Related to general insurance industry
     

Qualifications

  • Minimum SPM or its equivalent
     

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