Executive, International Office

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia SEGi College Kuala Lumpur Full time 24,000 - 60,000 per year

Job Summary:

The Executive, International Office (Mandarin Speaker Only) is responsible for managing and coordinating international student visa matters — with a strong focus on student visa renewal and compliance with immigration and EMGS regulations. The role also involves providing administrative and language support for Mandarin-speaking students and ensuring a smooth student experience throughout their stay.

Key Responsibilities:

1. Student Visa & Immigration Management

  • Handle student visa renewal processes, including data verification, document preparation, and submission to EMGS and the Immigration Department.
  • Monitor visa expiry dates and ensure timely renewal to maintain students' legal status in Malaysia.
  • Liaise with EMGS, Immigration Department, and other authorities on student pass matters.
  • Maintain accurate and up-to-date records of all visa applications and renewals.
  • Advise students on visa regulations, pass validity, and compliance requirements.

2. International Student Support

  • Communicate with Mandarin-speaking students and parents regarding visa, admission, and related enquiries.
  • Provide guidance on immigration matters, health insurance, and other requirements.
  • Assist with orientation and welfare support for new and continuing international students.

3. Administrative & Reporting Duties

  • Prepare reports on visa renewal status and student pass statistics.
  • Ensure documentation and records are properly filed for audit and compliance purposes.
  • Support the Head of International Office in preparing documents and correspondences related to immigration and EMGS.

4. Communication & Coordination

  • Act as the main contact point for Mandarin-speaking students and agents.
  • Translate and communicate important announcements, documents, and updates in Mandarin.
  • Coordinate with academic and support departments to ensure visa-related requirements are met for enrolled students.

Requirements:

  • Diploma in Business Administration, Education, Communication, or related field.
  • Fluent in Mandarin and English (spoken and written) — Mandarin speaking is mandatory.
  • Minimum 1–2 years of working experience in higher education or related field (experience with EMGS processes is an advantage).
  • Good understanding of international student visa procedures and immigration policies in Malaysia.
  • Detail-oriented, responsible, and able to manage confidential information.
  • Strong interpersonal and communication skills to interact effectively with students, parents, and government agencies.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,000.00 per month

Work Location: In person

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