Customer Support Specialist

7 days ago

Cyberjaya, Selangor, Malaysia Recruitify_HR Full time

Vacancy: Mandarin Speaker- Customer Support

Location: Cyberjaya Malaysia.

Total Salary: RM 4,500 + RM 300 KPI Allowance

Project: Travel Account

Language: Simplify Mandarin

Headcounts: 10

Work hour: Rotational shift (5 days a week 2 days off)

Joining Date: 12th January, 2026

Education: SPM, Diploma and above

Experience: at least 6months Customer Services experience from a BPO Company.

Primary Job Functions:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger's inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Primary Job Functions:

  1. Answer incoming calls including email and chat in a timely manner

  2. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

  3. Build sustainable relationships and engage customers by taking the extra mile

  4. Keep the customer's privacy and protect customer information

  5. Meet personal/team qualitative and quantitative targets

  6. Handle simple to difficult inquiries in a given span of time .

Benefit:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

  • * Salary Increment every year

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