Business Operation- Internship

7 days ago

Petaling Jaya, Selangor, Malaysia ParkIt Malaysia Full time

About Us

ParkIt is a digital platform in Malaysia that connects underutilized parking spaces with drivers primarily across the bustling Klang Valley area
. With a mission to simplify parking, ParkIt aims to provide solutions that enhance accessibility and reduce the stress of finding parking in busy areas. Join us in our journey to eliminate parking hassles for everyone.

What You'll Be Doing

This internship goes beyond basic admin work, you'll be directly involved in operational sourcing/sale, client coordination, and process optimization.
As part of our Customer Success team, you'll play a key role in ensuring both owners and drivers enjoy a smooth, efficient experience from start to finish

Key Responsibilities

1) Support the sourcing and onboarding of new parking locations, including verifying leads and coordinating with owners or agents.

2) Assist in managing client accounts to ensure inquiries, renewals, and issues are resolved efficiently.

3) Collect and analyze user feedback to identify improvement areas in client experience and operational flow.

4) Contribute to database enhancement by tracking lead progress, verifying data accuracy, and flagging market insights.

5) Collaborate with the team to ensure active listings are competitive and optimized.

6) Participate in team projects to improve sourcing efficiency, user conversion rates, and internal SOPs.

7) Prepare simple reports on sourcing performance, lead quality, and customer trends.

Who We're Looking For
:

1) Strong skills in Business Operations, with an understanding of processes, workflows, and efficiency improvement.

2) Excellent Communication and Customer Service capabilities to interact effectively with clients and users.

3) Proactive problem-solving abilities and attention to detail.

4) Enthusiasm for learning and contributing to a dynamic startup environment.

5) Currently pursuing or recently completed a degree in any discipline (we welcome individuals from all backgrounds, as we believe everyone deserves the chance to learn whatever interests them)

6) Analytical thinker (you're not just doing tasks, you're learning how to optimize them)

What You'll Gain
:

1) First-hand experience in client operations, business development, and data-driven sourcing.

2) Insights into how startups scale and manage real-world customer ecosystems.

3) Mentorship and exposure to marketing, sales, and operational strategy.

Why Join Us?

1) Young, energetic & supportive team

2) Flexible work culture & open communication

3) Real growth opportunities in a fast-moving company

4) Your ideas are always welcome

5) Office right next to LRT Ara Damansara (Kelana Jaya Line) (5-min walk)

If you enjoy talking to people, solving problems, and want to see how customer success works behind the scenes, come join us

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