Sales Support Executive

6 hours ago

Semenyih, Selangor, Malaysia PMI Cotton Industries Sdn Bhd Full time

Job Requirements:

  • Diploma or Degree in Business, Marketing, or a related field.
  • At least 1-2 years of experience in sales support, account management, or customer service.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple customer accounts and follow up effectively.
  • Good understanding of basic sales and invoicing processes.
  • Able to travel outside Malaysia for 1–3 days when meeting with clients.

Job Scope:

The Sales Support Executive is responsible for managing and maintaining strong, long-term relationships with existing customers. This role ensures customer satisfaction by serving as the key point of contact for day-to-day account management, order follow-ups, and payment collection. The ideal candidate should be customer-focused, proactive, and organized, with the ability to manage multiple accounts effectively.

Job Responsibilities:

1. Customer Relationship Management

  • Build and maintain strong relationships with existing customers to ensure ongoing satisfaction and loyalty.
  • Serve as the main contact point for customer inquiries, product information, and issue resolution.
  • Regularly engage with customers through calls, emails, and in-person meetings (if applicable) to understand their needs and provide timely support.

2. Order Management & Coordination

  • Follow up on new or repeat orders from customers and ensure timely processing with the internal Sales Admin team.
  • Coordinate with relevant departments (e.g., Production, Logistics) to monitor order status and delivery schedules.
  • Keep customers updated on order status, delivery timelines, and any potential delays.

3. Payment Collection

  • Monitor account receivables and follow up with customers on outstanding or overdue payments.
  • Work closely with the Accounts department to reconcile payment issues and provide necessary documentation.
  • Escalate chronic late payments or disputes to the Sales Manager or Accounts team as required.

4. Reporting & Documentation

  • Maintain accurate and updated records of all customer interactions, orders, and payment status.
  • Prepare account updates and sales activity reports for internal review.
  • Assist in forecasting customer needs based on past purchase trends and feedback.

Benefits:-

  • Annual Bonus — Your contributions are valued and rewarded each year.
  • Annual Dinner — Celebrate achievements and strengthen bonds with colleagues.
  • Sports Day (Twice a Month) — Stay active and build team spirit with fun sports activities every two weeks.
  • Panel Clinic — Access to company-appointed clinics for your healthcare needs.
  • Fully Sponsored Business Travel – Flights, hotel, and meals are fully covered by the company during business trips.
  • Attractive Commissions

Additional Benefits

  • Commission Payment
  • Training Provided

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Work Location: In person

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