Floor Supervisor_Kuala Lumpur
2 days ago
Key Responsibilities
Shift Leadership & Operational Management
- Report to the Front of House Manager and assist in managing daily shift operations.
- Lead and guide staff to execute management instructions, operational procedures, and restaurant standards.
- Plan, organize, and coordinate daily tasks, including labor allocation and personnel management, to ensure smooth shift operations.
Team Supervision & Quality Control
- Supervise team members to ensure compliance with restaurant policies, service standards, and operational procedures.
- Conduct pre-shift briefings to communicate tasks, expectations, and management updates.
- Monitor service quality and perform inspections to maintain high standards without violations.
Safety & Facility Oversight
- Ensure the safety of guests, staff, and equipment within assigned areas.
- Inspect restaurant facilities, equipment, and service areas to guarantee proper functioning and readiness.
- Conduct full pre-service inspections, including table setup, seating arrangements, cutlery, and other service preparations.
Customer Service & Issue Resolution
- Support staff in delivering exceptional customer service.
- Handle guest complaints professionally and efficiently to maintain a positive dining experience.
Knowledge & Skill Requirements
- Experience in restaurant operations or supervisory roles, preferably in front-of-house management.
- Strong leadership, team coordination, and staff motivation skills.
- Excellent communication and customer service abilities.
- Knowledge of restaurant service standards, hygiene, and safety regulations.
- Responsible, detail-oriented, and able to perform under pressure.
Benefits
- Paid Annual Leave
- Public Holidays
- Seniority Allowance
- Attendance Bonus
- Overtime Pay
- SOCSO & EPF Contributions
Job Type: Full-time
Pay: RM3, RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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