Floor Supervisor_Kuala Lumpur

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time

Key Responsibilities

Shift Leadership & Operational Management

  • Report to the Front of House Manager and assist in managing daily shift operations.
  • Lead and guide staff to execute management instructions, operational procedures, and restaurant standards.
  • Plan, organize, and coordinate daily tasks, including labor allocation and personnel management, to ensure smooth shift operations.

Team Supervision & Quality Control

  • Supervise team members to ensure compliance with restaurant policies, service standards, and operational procedures.
  • Conduct pre-shift briefings to communicate tasks, expectations, and management updates.
  • Monitor service quality and perform inspections to maintain high standards without violations.

Safety & Facility Oversight

  • Ensure the safety of guests, staff, and equipment within assigned areas.
  • Inspect restaurant facilities, equipment, and service areas to guarantee proper functioning and readiness.
  • Conduct full pre-service inspections, including table setup, seating arrangements, cutlery, and other service preparations.

Customer Service & Issue Resolution

  • Support staff in delivering exceptional customer service.
  • Handle guest complaints professionally and efficiently to maintain a positive dining experience.

Knowledge & Skill Requirements

  • Experience in restaurant operations or supervisory roles, preferably in front-of-house management.
  • Strong leadership, team coordination, and staff motivation skills.
  • Excellent communication and customer service abilities.
  • Knowledge of restaurant service standards, hygiene, and safety regulations.
  • Responsible, detail-oriented, and able to perform under pressure.

Benefits

  • Paid Annual Leave
  • Public Holidays
  • Seniority Allowance
  • Attendance Bonus
  • Overtime Pay
  • SOCSO & EPF Contributions

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



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