Assistant Client Support Officer, Customer Service

2 days ago

Sepang, Selangor, Malaysia NTT DATA Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Assistant Client Support Officer, Customer Service (Cantonese-speaking) role is an entry level technical & administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in global working environment in IT industry. Key responsibilities:
  • Provides technical administrative support service to the Managed Services Client Service Desk team.
  • Provides entry level technical administrative tasks as required by the team.
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
  • Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
  • Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
  • Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
To thrive in this role, you need to have:
  • Fluency in Cantonese (to support Hong Kong-based clients)
  • Willingness to work in a 24/7 shift structure based on a defined roster
  • Strong English verbal and written communication skills
  • Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
  • Good attention to detail and client-focused mindset
  • Ability to work independently and escalate issues appropriately

Required academic qualifications and certifications:

  • Minimum qualification: high school certificate (SPM or equivalent)
  • Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)

Good-to-have:

  • Basic experience in customer service/ IT/call center environments is an advantage

#LI-APAC

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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