Restaurant Manager

3 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia OldTown White Coffee Full time

JOB DESCRIPTION :

Outlet Operations Management

  • Oversee day-to-day operations to ensure smooth restaurant performance.
  • Ensure compliance with standard operating procedures (SOPs) in service, food quality, cleanliness, and safety.

Team Leadership

  • Lead, supervise, and motivate outlet staff including Assistant Managers, Supervisors, and Crew.
  • Schedule shifts, monitor attendance, and ensure staffing levels are met.

Customer Service

  • Ensure excellent customer experience by handling feedback and resolving complaints effectively.
  • Promote a customer-first mindset among the team.

Inventory & Cost Control

  • Monitor stock levels, manage ordering, and prevent wastage.
  • Ensure proper cash handling, banking, and daily sales reconciliation.

Sales & Performance

  • Work towards achieving sales targets and outlet KPIs.
  • Identify opportunities to improve service, upselling, and cost efficiency.

Training & Development

  • Conduct on-the-job training for new and existing staff.
  • Ensure staff adhere to hygiene, grooming, and brand standards.

JOB REQUIREMENT :

Education:

  • Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.

Experience:

  • At least 2–3 years of experience in a supervisory or managerial role in the F&B industry, preferably QSR or casual dining.

Skills Required:

  • Strong leadership and people management skills
  • Good communication and problem-solving abilities
  • Customer-focused and sales-driven mindset
  • Basic computer literacy (POS system, MS Office)

Others:

  • Willing to work on weekends and public holidays
  • Able to work rotating shifts
  • Willing to be placed at any outlet based on business needs

BENEFITS :

  • Basic salary range from RM2,300 based on experience.
  • Performance incentive
  • Medical outpatient include dental RM800 per year
  • Group insurance

WORKING HOUR :

45 hours on six-day work week basis. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company's operational policies.

WORK LOCATION :

OldTown White Coffee (G35, AEON Metro Prima Shopping Centre, No.1, Jalan Metro Prima Kepong, 52100 Kuala Lumpur)

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • What is your expected salary ?
  • When you can start to work ?

Work Location: In person

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