Customer Service Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Avenir Group Full time 90,000 - 120,000 per year

Responsibilities:

  • VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
  • Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
  • Handle customer enquiries, advices and suggestions via telegram, email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
  • KYC/KYB exp. is preferred
  • Handle customer complaints, any special cases or ad hoc tasks.

** Senior team leader will require exp. in leading CS/key account team

Requirements:

  • College degree or above.
  • Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages
    would be of a great advantage, for efficient collaboration with various stakeholders in the company
  • Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
  • Detail-minded and able to take ownership to resolve client issues.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
  • Positive about the crypto industry.

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