Salesforce Business Analyst

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EBC TECHNOLOGY MALAYSIA SDN. BHD. Full time 90,000 - 120,000 per year

Key Responsibilities

  • Act as the liaison between business stakeholders and technical teams to translate business needs into Salesforce solutions.
  • Gather, analyze, and document business and functional requirements to design scalable Salesforce workflows and processes.
  • Partner with cross-functional teams to enhance Salesforce Service Cloud functionality and ensure alignment with business objectives.
  • Configure Salesforce features such as Workflows, Flow Builder, Flows, Process Builder, and Approval Processes to improve efficiency.
  • Support solution design through documentation (business requirements, functional specs, and user stories) and provide input on system architecture.
  • Conduct system testing, UAT coordination, and end-user training to ensure smooth solution delivery and adoption.
  • Continuously review and optimize Salesforce processes, ensuring alignment with best practices and business growth needs.
  • Collaborate with developers on Apex, triggers, and API integrations to support complex business requirements.

Requirements

  • Bachelor's degree or above, preferably in IT, Computer Science, or related fields.
  • 3 years'& above experience as a Salesforce Business Analyst or similar role, Salesforce certifications preferred (BA, Admin, or Service Cloud).
  • Strong knowledge of Salesforce Service Cloud, including configuration of objects, fields, page layouts, roles, profiles, and security settings.
  • Hands-on experience in requirement gathering, process mapping, gap analysis, and solution documentation.
  • Familiar with Salesforce architecture, APIs, and integration patterns to support cross-platform connectivity.
  • Understanding of relational databases (SQL/MySQL) for reporting and data validation purposes.
  • Excellent communication skills in both business and technical contexts, with the ability to produce clear documentation in English.
  • Proactive, detail-oriented, and able to work independently while managing multiple stakeholders.

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