PPLS Employee and External Life Cycle Specialist

• Position: PPLS Employee and External Life Cycle Specialist - Vietnam
• Reporting to: PPLS Supervisor, Vietnam
• Location: Malaysia, Kuala Lumpur

Opella is the self-care challenger with the purest and
third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally
.

Our mission: to bring health in people's hands by
making self-care as simple as it should be
for over half a billion consumers worldwide.

At the core of this mission is our
100+ loved brands
, our
11,000-strong global team, our 13 best-in-class manufacturing sites
and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets
, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at

MAIN PURPOSE OF THE JOB

Global Business Services
(GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Opella as a Consumer Healthcare business through the implementation of a set of operational legal presence across in-scope markets. Opella Global Business Services (GBS) drives transformation projects to ensure it delivers best in class processes in terms of quality, cost, performance, customer satisfaction and needs, supported by high quality master data and performance KPIs. Within GBS, the services related to HR or People operations is managed by a service line namely
People Services (PPLS)
.

Therefore, GBS PPLS Is Looking For An Employee And External Life Cycle Specialist (EELC) Supporting South Asia Countries With Immediate Hiring Needs For Vietnam. A PPLS EELC Specialist Typically Manages The Following Areas Of The Process

• Organization & Employee Master Data: data accuracy and data completeness
• Employee Life Cycle Management: from pre-onboarding, hiring to retiring, including contract and job changes
• Employee queries: global and local articles, ticketing
• External Workforce: data management, onboarding and offboarding
• Transversal: reporting, compliance, continuous improvement

The PPLS EELC Specialist reports to PPLS Supervisor
Viet Nam
. The position will work closely with the Time to Payroll Specialists, Local Business Partner as well as HR, Legal, Compliance, Digital and third-party providers.

We have junior to senior opportunities within our growing team.

Main Responsibilities

• During the first months of joining the People Services team, the EELC Specialist will receive knowledge transfer from their buddy related to the role. This will include sharing documents and work shadowing.
• The following detailed activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS.
• Main support for Employee and External Employee Life Cycle activities for Viet Nam and back up for other countries in Asia depending on business needs.

Employee Life Cycle

• Manage Entry, contract event, Leave of Absence, leave encashment, carry forward leave, career moves, Exit, International hiring and moves, reporting
• Work with external vendors on Workday leave & CRM leave validations
• Liaise with HR, Managers, Digital, Facilities, Security whenever needed
• Support in submission of regular statistical reports on HR information by collecting, analyzing, and summarizing data
• Conduct Workday training sessions for employees and people manager
• Support monthly reconciliation between Payroll and Workday systems to ensure Workday data is correct
• Support where required on submission of employee data

Employee Queries

• Manage and promote articles available as Self Service – Level 0
• Ensure a customer experience when responding to employee queries
• Apply the Service Level Agreement and monitor KPIs
• Ensure that all tickets for the team are being closed as per the SLA's defined
• External Workforce (EWF):
• After recruitment is finalized, update the system with EWF data
• Manage on and offboarding
• Manage queries related to External Workforce
• Manage EWF reporting
• Liaise with HR and Procurement whenever needed
• Contract Management:
• Draft, prepare, and issue employment contracts to selected candidates based on approved templates and job offers
• Ensure accuracy of compensation, benefits, and employment terms in each contract
• Coordinate with HR and Rewards team to customize offer letters when required
• Pre-Onboarding Preparation and Checks:
• New joiner document collection
• Communicate with new hires to collect all necessary documentation (e.g., identification card, academic certificates, bank account, etc.).
• Store/ save necessary documentation online and file physical employee files

Background checks

• Initiate and manage background checks for all new employees in accordance with company procedures and policies
• Liaise with third-party background check service providers to ensure timely and accurate reporting
• Review background check reports and flag any discrepancies or concerns to P&C for further investigation
• Support to perform other relevant pre-onboarding checks and activities where required, e.g. pre-employment medical check, visa check, raising PO and manage background check service invoices
• Transversal:
• You will closely work with PPLS Payroll Specialists applying our global Core Model
• Actively contributes to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day-to-day administrative tasks
• Contribute and drive Continuous Improvement process by providing feedback on known issues, propose ideas, take initiatives, share best practices
• Support in various business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects etc.

Experience

• Experience in Human Resources or customer service or care experience within a shared service environment
• Experience with multicultural organization
• Experience with transformation projects (technical and/or functional)
• Experience with case management application(s)

Soft Skills

• Self-organization skills, prioritizes effectively
• Strong communication and customer services skills
• Capable of handling difficult situations by demonstrating professionalism and confidentiality
• Ability to work with a team to create effective strategies and meet team goals
• Customer oriented mindset

Technical Skills

• General knowledge of Human Resources policies and procedures
• Previous experience with Workday or similar Global HR systems

Education

• Previous experience with Workday or similar Global HR systems

Languages

• Must be able to communicate fluently in Vietnamese, both written and spoken, to effectively liaise with stakeholders in the Vietnam market.

Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.
We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things

All In Together:
We keep each other honest and have each other's backs.

Courageous:
We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed:
We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple:
We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.