Technical Program Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Samsung SDS Asia Pacific Pte Ltd Full time 80,000 - 120,000 per year

Responsibilities:

  • Handle service requests & troubleshoot issues escalated from service operations
  • Support technical troubleshooting with partners from various industries
  • Analyze the logs of device provided by service operations
  • Provide analysis of issues encountered and resolutions
  • Escalate service requests & analysis of issues to relevant persons in regional or HQ counterparts if issues cannot be resolved
  • Work with PM & Marketing team and coordinate with HQ teams to ensure new products, APKs and Value Added Services (VAS) are rolled out successfully
  • Troubleshoot issues escalated from service operations and partners from financial sector

Requirements:

  • Diploma or Degree holders in Computer Science or Information Technology preferred
  • Having 3 to 5 years of relevant experience
  • Understanding about fintech, mobile payment and mobile services
  • Experience in IT systems development and technical management of projects
  • Must have good oral & written communication skills in English and Bahasa Malaysia for work purpose.
  • Ability to work in a fast-paced environment
  • Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment
  • Possess excellent communications skills, with the ability to work with various business and technical teams
  • Proven experience with project management tools (eg: Jira, PLM)
  • Candidate must be willing to work at KL Eco City.
  • Interested candidate may also send in application to

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