People Development

Role: People Development & Experience Manager – Asia Pacific
(Open to being stationed in Hong Kong or Malaysia)

Company description:

We are the food travel experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it's jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller.

Globally, we now operate in 35 countries worldwide at around 600+ sites, and we have an extensive portfolio of more than 500 international, national, local and speciality brands. These include our own brands, such as Upper Crust, Ritazza and Camden food co. as well as brands we franchise, including M&S, Starbucks and Burger King. We've also work with a number of famous chefs, including Jamie Oliver and Gordon Ramsey, to create bespoke brands.

We strongly believe that by creating a culture where our values are front and centre and lived and breathed, we will achieve our vision of being the leading food and beverage operator in travel locations worldwide.

Our values, listed below, are integral to our business and underpin everything we do. They were developed in consultation with our teams across the world and reflect what it means to be part of the SSP team.

• We are one team
  … working together and sharing our best ideas to fulfil our global potential.
• We are results focused
  … delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues.
• We all make a difference
  … respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold
  …seizing opportunities, innovating and quickly adapting every day.
• We celebrate success
  … recognising and valuing everyone's achievements.

Main responsibilities:

Learning & Development

• Review and enhance APAC Orientation and Induction programs based on adoption and feedback.
• Identify training needs and design tailored solutions for leaders, support functions, restaurant managers, and operations teams.
• Oversee SSP Academy (online learning), ensuring engaging materials and continuous evaluation.
• Deliver group‑wide L&D initiatives with effective stakeholder engagement and timely adaptation for APAC.
• Monitor and report on L&D effectiveness, providing actionable recommendations.

People Experience

• Lead the APAC
  Good to Great Plan
  to strengthen colleague engagement and overall experience.
• Manage colleague listening activities (surveys, forums) from planning to action.
• Drive wellness, social, cultural, and festive campaigns to foster inclusivity.
• Ensure seamless execution of people experience initiatives across the colleague lifecycle.

Culture & Change

• Partner with Group to embed high‑performance culture, values, and leadership behaviours.
• Promote the SSP Talent brand to attract and retain top talent.
• Lead change management training and toolkit implementation across APAC.
• Act as a change champion, advising on major organisational transitions (e.g., system roll‑outs, restructuring).

Person Specification

• Bachelor's degree in Learning & Development Management, Human Resources Management, Business Administration, or any related disciplines
• Proven experience in driving Learning & Development and Colleague Engagement initiatives in the F&B, hospitality, retail or service-oriented industries
• Proven track record of formulating L&D strategies and establishing L&D curriculum for both frontline and management colleagues is required
• Experience in F&B operations management roles is desirable
• Experience working in a multi-cultural environment and at a regional level is highly preferred
• Proficiency in both written and spoken English, fluency in another Asian language is highly preferred
• Excellent communication and interpersonal skills, with a track record of building strong relationships across diverse teams
• Demonstrates the ability to prioritize and manage multiple projects simultaneously, ensuring timely follow-through on issues and commitment
• Good command of software such as MS Office suite, experience in using e-learning software (e.g. Articulate) is an advantage
• Proactive, self-driven, resourceful, with excellent learning agility
• Ability to thrive in a fast-paced environment
• Strong interpersonal and communication skills
• Takes responsibility for all actions and accountability for the results achieved
• Committed to continuous improvement, actively promoting innovation and best practices, and constantly seeking feedback
• Travels within the region will be required

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

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