Call Center Banking

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Pte Ltd Full time 40,000 - 60,000 per year

Job Description

In this position, you will be the first point of contact for banking customers. Your role is to provide excellent service, handle inquiries, and manage calls professionally.

Responsibilities


• Assist customers via phone, email, or chat regarding their banking needs.


• Stay updated on banking products and services to guide customers effectively.


• Resolve customer issues promptly while ensuring a positive experience.


• Record customer interactions accurately while maintaining confidentiality.


• Follow banking regulations and internal policies at all times.


• Work closely with team members to achieve customer service goals.

Operation Time: 8:00AM – 11:00PM | Monday to Sunday (Rotational Shift)

**9 hours per shift, 5 working days, 2 rest days

Location: Jalan Raja Laut / Jalan Ampang, Kuala Lumpur

Others

  • 6 month contract (Renewable or permanent based on performance)
  • Allowances available for weekend work & performance-based incentives
  • Overtime (OT) payable for any hours beyond normal shift
  • Double pay for work on Public Holidays
  • EPF & SOCSO included
  • Panel clinic provided

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