Partnership Manager

At American Express, our culture is built on a 175-year history of innovation, shared

values

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are hiring a Client Manager to support and grow a portfolio of merchants across the Australia market. This role blends commercial partnership, relationship leadership, and operational excellence. You'll work closely with business owners and senior stakeholders across diverse industries, helping them understand the value of American Express and shaping how they think about payments, customers, and growth.

If you are energized by meaningful conversations, commercial problem-solving, and building long-term partnerships that create real business outcomes, you will thrive in this role.

Responsibilities

• Manage and deepen relationships within a portfolio of merchants across the Australia market
• Develop a strong understanding of each merchant's business model, customer profile, market challenges, and growth opportunities
• Lead consultative, insight-driven conversations that influence merchant decision-making and reinforce the American Express value proposition
• Identify opportunities to expand card acceptance (in-store and online) and increase share of wallet
• Strengthen loyalty by helping merchants enhance customer experience and unlock new commercial value
• Collaborate closely with Compliance, Risk, Pricing, Operations, and Servicing partners to ensure a smooth, responsible, and consistent merchant experience
• Support enterprise initiatives that enhance governance, regulatory alignment, and responsible account management
• Use
  portfolio performance insights and reporting dashboards
   to prioritize outreach and identify growth or retention opportunities
• Champion digital tools and streamlined processes that make it easy for merchants to do business with American Express
• Maintain disciplined pipeline management and ongoing follow-through on merchant needs

Minimum Qualifications

• Bachelor's Degree (or equivalent professional experience)
• 3–5 years of experience
   in account management, business-to-business sales, partnerships, customer success, or relationship-focused roles
• Strong communication, negotiation, and stakeholder management skills
• Comfortable influencing decision-makers and navigating commercial discussions
• Ability to manage multiple priorities in a dynamic environment with strong follow-through
• Proficiency in
  Excel, PowerPoint, and Word
   for analysis and presentation

Preferred Qualifications

• Experience supporting or operating in the Australia market or other international client portfolios
• Understanding of payments, merchant acquiring, digital commerce, or financial services
• Familiarity with consultative or Challenger-style conversation and sales approaches
• Ability to interpret portfolio performance insights and translate data into strategic action
• Experience working with or collaborating alongside Marketing, Risk, Compliance, Operational Governance, or servicing ecosystems
• Confidence engaging with diverse stakeholders across different industry sectors

Why This Role Matters

You represent American Express directly to our merchant partners. The conversations you lead and the relationships you build shape how businesses view the value of our network — and ultimately, how customers experience American Express.

What's In It For You

• The opportunity to build
  strategic negotiation, commercial storytelling, and portfolio leadership
   capabilities
• A supportive, collaborative team culture focused on continuous learning and shared success
• Competitive benefits, ongoing career development, and holistic well-being support that backs you — in work and in life

Bring your curiosity, your commercial mindset, and your ability to connect with people — and make your mark with us.

Apply now and help deliver the powerful backing of American Express to businesses across Australia.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid and onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.