Unit Manager, Early Remedial Management
1 day ago
Job Purpose
- Responsible for supervising, supporting, guiding, coaching the collectors to meet the portfolio's monthly KPI drivers set by Management.
Job Descriptions
Financial
- Drive the team towards meeting the KPIs set on Delinquency Ratio (DR), Write off Preventive and Impaired Loan (IL) management.
- Guide and assist collectors in resolving complicated issues.
- Formulate and execute strategies to achieve the department's budget and target.
- Participate in implementing all cost saving initiatives within the department
- Responsible to reduce ECL for all stages from MIA 1 to IL accounts.
- Responsible to reduce flow rate of each Pre-Impaired bucket, and delinquency rate
- Responsible to reduce new written off accounts on monthly basis
Customer (Internal And/Or External)
- To ensure the collector adhere to the call quality requirement.
- To adhere to compliance and resolution Turn Around Time (TAT).
- Maintain and develop corporate image and reputation through customer experience
Process/Well-Manage
- Ensure a smooth running of day-to-day operation which involves work force management and best time to call to facilitate the completion of accounts worked.
- Process improvement projects and other management directives including communications and awareness of corporate direction, mission, aims and objectives.
- Monitor and provide team performance run rate.
- To review top accounts on monthly basis.
- To assist, support system enhancement which may involve UAT testing and/ or perform any adhoc task / assignment given by Management.
- To manage team attrition rate.
Compliance
- To support and ensure control and compliance in place, at the same time ensure achieved satisfactory audit rating.
- To ensure team members are in compliance with bank internal policy at all times.
- To ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debts Collections and etc.
Learning & Growth
- Plan trainings and development for staffs' career progression.
- Coaching and mentoring of collectors in order to drive the intended monthly ,quarterly and annual targets.
- Recruit and fill up vacancy of the team.
Job Requirements
- Diploma / Degree in Banking and Finance or related fields.
- SPM/ STPM with minimum years working experience in related field.
- Professional Credit Certification
- With minimum years in supervisory roles
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