Salesforce / Contact Center Project Manager - Insurance/FS

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full time

Are you ready to take your career to the next level with a leading Life Insurer? Our client, a prominent name in the Insurance industry, is seeking a dynamic and experienced
CRM/Contact Center Project Manager
to join their team. This is an incredible opportunity to lead transformational projects in a fast-paced, innovative environment and make a real impact on customer engagement and experience.

What You'll Do

  • Lead the implementation of
    Salesforce CRM
    and
    Contact Center solutions
    (e.g., Genesys or other platforms).
  • Manage complex projects, including AI, chatbots, and omnichannel solutions, to enhance customer experience and operational efficiency.
  • Collaborate with regional teams across multiple markets to deliver scalable and impactful solutions.
  • Engage with stakeholders from the Insurance sector to understand requirements, align strategies, and ensure timely project delivery.
  • Drive innovation by leveraging AI and other advanced technologies for customer engagement.
  • Manage budgets, timelines, and resources, ensuring projects are delivered on time and within scope.
  • Provide thought leadership on best practices, especially in CRM and Contact Center transformation.
  • Build strong partnerships with internal teams, vendors, and external consultants.

What We're Looking For

Must-Have Experience

  • 7-10 years
    of proven project management experience, ideally in CRM, Contact Center, or related areas.
  • Salesforce implementation experience
    is essential.
  • Experience in one or more of the following:
  • Genesys
    or other Contact Center platforms.
  • Salesforce implementation paired with
    AI, chatbot, or omnichannel solutions
    .
  • Salesforce implementation and
    any other Contact Center experience
    .
  • Strong regional exposure, ideally within the
    Insurance
    or
    Financial Services
    sector.
  • Previous or current experience working with a
    Big 4 consulting firm
    is highly advantageous.

Skills & Competencies

  • Deep understanding of CRM and Contact Center technologies and trends.
  • Strong project management skills with expertise in stakeholder management and change management.
  • Excellent problem-solving and decision-making capabilities.
  • Effective communication and interpersonal skills to engage and influence diverse stakeholders.
  • Ability to navigate complex, matrixed organizations and deliver high-impact results.

Why Join?

  • Be part of a transformative journey with a
    leading Life Insurer
    focused on innovation and customer excellence.
  • Work on cutting-edge technologies like AI, chatbots, and omnichannel solutions.
  • Collaborate with talented professionals across the Insurance and Financial Services sectors.
  • Enjoy a competitive package, regional exposure, and opportunities for career growth.

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