Receptionist & Billing Administrator - Integra

4 days ago


George Town, Penang, Malaysia Doctors Hospital Full time

Primary Role

The Receptionist and Billing Administrator is one of the most important technical roles within the healthcare practice ad its function is critical in getting efficiently paid for services and ensuring that a patient's insurance is utilized correctly. The role is a combination of Reception (front of house) and Billing Administration. 

Duties and Responsibilities:

  • Main front of house role & first point of contact for many of Integra's patients
  • Answering the phone and dealing with a wide variety of enquiries
  • Making, amending or cancelling appointments
  • Registering patients on our electronic patient record system
  • Making reminder calls to patients and ensuring they know how to find us
  • Checking in patients, including verifying insurance details & arranging pre-certs
  • Checking out patients, including taking payments & submitting claims
  • Processing claim and financial paperwork
  • Credit control as required, including taking phone payments
  • Other general administration for the practice.

Qualifications / Knowledge Requirements:

  • High School Diploma or equivalent
  • 1 to 2 years experience in a medical office/ hospital or another equivalent experience.
  • Diploma in Healthcare Administration or Medical Terminology preferred.
  • Prior knowledge or familiarity with health insurance and other third-party
  • Must be detailed oriented.
  • Effective written and verbal communication skills.
  • Proficient in the use of personal computers and software such as MS Excel, and Outlook.

Hours:

We can accommodate more than one full-time pattern of hours. Please state what you are prepared to work in your accompanying letter.

  • 8am to 5pm Monday to Friday, or
  • 9am to 6pm Monday to Friday
  • 50% of Saturdays from 8.30am to 1pm

Travel:

None

Benefits:

Integra offers a competitive benefit package that includes paid vacation, health insurance, and pension in accordance with the Cayman Islands regulations.



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