Contact Centre Consultant

Job Summary:As Application Management Services (AMS) Consultant, you will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues. Resolve errors or issues to meet the expectation of the business users within the SLA defined. Ensure changes to...

About The JobDrive operational excellence by identifying process gaps, service improvement areas, and automation opportunities, while leveraging advanced Excel tools (e.g., PivotTables, Power Query, VBA) to deliver actionable insights and recommendations to management. Lead and inspire Contact Centre Officers (CCOs) to consistently provide prompt, efficient,...

Company BackgroundWe are representing our client who is a leading developer, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking for Assistant Call Centre Manager to be based in Macau.Job Requirements:Assist the manager in leading and motivating the shift supervisors, coordinating activities...

Handle customers/ agents enquiries and request via phone calls/ live chat and email regarding policy matters in a professional, clear, accurate and timely mannerAssess and manage appeals, feedbacks and minor complaints from customer/ agentsUpdate complete and accurate information on customer interaction in the Customer Relationship Management (CRM)...

Exciting opportunity with one of the top financial services firms worldwide Your new company: The company is a prominent global insurance & financial services firm in the banking and financial services sector, covering more than 23 markets worldwide. Your new role:Handle requests from customers via inbound callsResolve customers' issues and...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

The candidate will be involved primarily in marketing activities for Korean companies' business expansion in Malaysia.Providing long term (2- year) customised support for Korean companies which usually includes market of Korean products to Malaysia, finding buyers, bidding for projects, market research, etc.Providing a list of potential buyers for a wide...

Company DescriptionAlliance Bank Malaysia Berhad is a dynamic, integrated banking group offering comprehensive banking and financial solutions through its consumer banking, business banking, Islamic banking, and stockbroking businesses. With over five decades of service, it provides easy access to a broad base of customers nationwide via retail branches,...

Client Industry: Leading insurance company in MalaysiaLocation: TRXKey Responsibilities:Deliver world class customer service via telephoneProvide a polite, professional and accurate responseManager customer's expectations and display ownership for customer's requestsLiaise with appropriate departments to resolve issues brought up by customersKeep up-to-date...

Company Background:We are representing our client which a leading health technology company specializing in medical benefits administration. They are looking for potential candidate to fill the position of Customer Service Consultant, office at Mid Valley City, Kuala Lumpur.Salary: Up to RM5,000Working days: 5 days ( 24 hours rotational shift schedule...