Inbound Contact Centre Executive

Handle customers/ agents enquiries and request via phone calls/ live chat and email regarding policy matters in a professional, clear, accurate and timely mannerAssess and manage appeals, feedbacks and minor complaints from customer/ agentsUpdate complete and accurate information on customer interaction in the Customer Relationship Management (CRM)...

Client Industry: Leading insurance company in MalaysiaLocation: TRXKey Responsibilities:Deliver world class customer service via telephoneProvide a polite, professional and accurate responseManager customer's expectations and display ownership for customer's requestsLiaise with appropriate departments to resolve issues brought up by customersKeep up-to-date...

Contract period: 1 yearOffice location: CIMB Hub, Jalan Sultan IsmailCandidate is required to work on 24-hour-rotation shift.Walk-in Interview Details:Date :11 December 2025 (Thursday)16 December 2025 (Tuesday)18 December 2025 (Thursday)23 December 2025 (Tuesday)30 December 2025 (Tuesday)Time : 10.00 am to 3.30 pm (*break time : 1pm - 2pm)Venue : CIMB Hub @...

About The JobDrive operational excellence by identifying process gaps, service improvement areas, and automation opportunities, while leveraging advanced Excel tools (e.g., PivotTables, Power Query, VBA) to deliver actionable insights and recommendations to management. Lead and inspire Contact Centre Officers (CCOs) to consistently provide prompt, efficient,...

Company BackgroundWe are representing our client who is a leading developer, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking for Assistant Call Centre Manager to be based in Macau.Job Requirements:Assist the manager in leading and motivating the shift supervisors, coordinating activities...

Position: Customer Service Executive (Inbound)Working Location: Kuala Lumpur (Walking Distance to Train Station)Working Hours: 5 Days a Week (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)Reporting Date: December 2025Salary: RM...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

What you'll be doingHandling inbound calls and emails from customers in Hong Kong and China.Responding to customer inquiries, complaints, and requests in a timely and professional manner.Providing accurate information and resolving issues to ensure customer satisfaction.Documenting customer interactions and updating customer records.What we're looking...

Position Overview:As a Project Engineer within our Data Centre Infrastructure team, you will play a crucial role in supporting the design, implementation, and management of our mission-critical data centre facilities. You will work closely with senior engineers and project managers to ensure the seamless integration of mechanical, electrical, civil &...

RELOCATION IS A MUST, Open for Fresh GraduatesJob Description:Responsible for providing professional, prompt and world class customer service to both internal and external customers, whilst promoting services and facilities in an informed and timely manner. This relates to both phone and written (email/fax) customer point of contact.Tele-Service (CS) -...