Contact Centre Executive
2 weeks ago
Client Industry: Leading insurance company in Malaysia
Location: TRX
Key Responsibilities:
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
Key Requirements:
- At least Diploma or Degree in any field from a recognized college or university
- Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
- At least one year of working experience in inbound calls.
- Experience in handling international calls will be an added advantage.
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: RM2, RM3,700.00 per month
Language:
- Mandarin (Preferred)
Work Location: In person
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