Housekeeping Supervisor

1 week ago


Johor Bahru, Johor, Malaysia Country Garden Pacificview Sdn Bhd Full time 20,000 - 80,000 per year

Duties and Responsibilities:

· Supervise and guide floor team leaders, room attendants, and public area attendants in their daily tasks.

· Inspect guest rooms, corridors, and public areas to ensure cleanliness and maintenance meet hotel standards.

· Assist in organizing daily work schedules, staff deployment and task allocation.

· Support the implementation of housekeeping standards and standard operating procedures (SOPs).

· Provide training and coaching to new and existing housekeeping staff.

· Handle guest requests, complaints, and special room arrangements in a timely and professional manner.

· Assist in inventory control of linens, cleaning supplies, and guest amenities.

· Prepare daily inspection reports, handover logs, and housekeeping records.

· Handle housekeeping staff attendance.

· Coordinate with outsource companies regarding foreigners matters.

· Coordinate and follow up with Engineering Team on defect rectification progress, keep defect list updated.

· Coordinate with Front Office Team on VIP room assignment and inspection.

· Prepare and keep track of purchase request list, follow up with Purchasing Department.

Ensure all staff comply with hotel policies, grooming standards and hygiene practices.



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